This is prime time to examine current business processes and redesign them for a unique customer journey, optimized resource utilization, and sustaining your competitive advantage. Business process management (BPM) revisited!
So, you need to:
- Flowchart current as-is business processes,
- Capture time, cost, resources for each activity,
- Examine touchpoints and used systems,
- Analyze processes from: redundant activities, bottlenecks, unneeded controls that slow the process, and potential introduction of robotic process automation (RPA), and
- The to-be future state processes’ design and implementation.
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Here are the phases of Business Process Management (BPM) implementation-
Evaluation and Flowcharting AS-IS
With this, the BPM process begins. It includes assessing current business processes, understanding the technical issues, evaluating the project plan, assessing enterprise architecture (EA) elements, evaluating business requirements and constraints, and finalizing the scope of work.
Some important elements of evaluation and planning are:
- Identify involved processes in the BPM initiative
- Scrutinize a set of metrics used in each process (time, cost, resource)
- Set business milestones for each phase and KPIs
The planning segment must focus on the business process to reap the maximum out of it. With this, it becomes easier to analyze which process belongs to which department, team, and role.
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Process design and description
At this stage, the to-be operational processes’ structure well designed as per sought after objectives. It may also require studying the metrics saved for improvement analysis.
Key aspects:
- Transform every point into an artifact (object) for interdependencies. The objects must include KPIs and business goals.
- Prepare technical requirements incorporating EA requirements. This document proves beneficial for integration in the future.
- Produce a list of integration and system’s contact points (including external and internal factors).
- Specify the data objects and link them to the respective processes.
- Form documentation illustrating RACI (responsible, accountable, consulted, informed).
Implementation process
The operational plan is transformed into the to-be, optimized processes and implemented.
In addition, change management elements, training to staff, potential integration issues are addressed, and reallocation of activities and resources may take place.
Proper documentation of every process, related activities, change elements is imperative to maintain history, log, versions, and the review and approval of changes.
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Continual Improvement
Frequent performance assessment is a good practice to monitor achieved enhancements, and continually explore approaches to further improve processes’ performance and optimize customer satisfaction, decrease cost, and foster an agile operation.
Takeaway
Business process management (BPM) continues to be an essential framework for any organization that wants to withstand the current economic condition.
This is achieved by having documented, flexible, agile business processes that provide insight and impact on changes before they occur.
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