Service Management doesn’t need to be complex and difficult: YaSM is a “translation” of the guidance in the popular service management frameworks and approaches such as ITIL®, COBIT®, CMMI-SVC®, SIAM® or VeriSMT into a streamlined, clear-cut process model. YaSM is
- Easy to understand
- Supported by a full set of templates
- Cost effective in resources & time
- For enterprise service management & ITSM
- 100% compatible with ISO 20000, the international standard for service management.
For each process and sub-process, YaSM describes in the form of a diagram the activities to be performed, the required inputs and the resulting outputs. These templates can be easily adapted to the needs of your organization, saving you an enormous amount of time and effort.
An additional component, the “YaSM – ISO 20000 Bridge”, relates the YaSM processes to the requirements of ISO 20000. The bridge specifically addresses the needs of organizations that wish to achieve certification against ISO 20000.
For a quick first introduction to YaSM, watch our video:
To know more, speak to our expert at Call: +971 4 292 1978 or inbox us your query at inquiry@i-proserv.com