Robotic process automation (RPA) without Business Process Management (BPM) is like constructing a building without a blueprint.
The lack of understanding of the time, cost, resources, rules, and logic of a business process, will likely lead to under-realization of meaningful returns on RPA initiatives. Many recent RPA projects did not achieve sought after benefits such as increasing productivity, employee morale, and customer satisfaction, and reducing cost. Why?
It’s due to a lack of a thorough understanding of business processes’ activities from both human- & system-centric perspectives as well as controls. So what’s the solution?
Upon flowcharting a process and capturing its behavior, it becomes ready for simulation and what-if analysis to identify the optimal to-be process which pinpoints activities that can be automated using RPA.
ProServ’ s motto since 2004 has been “optimizing processes” and through our partnership with iGrafx and AutomationAnywhere, we contributed to successful organizations’ BPM and RPA initiatives.
For more information on how we assist in achieving BPM/RPA initiatives, please contact us