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The YaSM process model for service management

The YaSM process model for service management

Service Management doesn’t need to be complex and difficult: YaSM is a “translation” of the guidance in the popular service management frameworks and approaches such as ITIL®, COBIT®, CMMI-SVC®, SIAM® or VeriSMT into a streamlined, clear-cut process...
Why SMEs Need Strategic Planning?

Why SMEs Need Strategic Planning?

There is a misconception that strategy planning is ONLY for large organizations, and that small businesses don’t need it. Is this statement true? Moreover, the “classic” approach to strategic planning doesn’t work very well for small businesses. The traditional...