GAC Jordan implements Electronic Quality Management System based on iGrafx from ProServ

Amman, June 6th, 2010

ProServ, a leading process excellence solution’s provider in the Middle East, has recently completed the implementation of an electronic quality management system (eQMS) at GAC Jordan, a member of the GAC Group and a leader in shipping and logistics services, that will enable the company to better manage and digitize it’s quality management system’s procedures and associated documentation helping to reduce inefficiencies and optimize productivity.
The eQMS is based on the Business Process Analysis (BPA) solution of iGrafx and will create a central repository for sharing and communicating process knowledge whereby all GAC’s procedures, flowcharts and documentation can be managed and published to staff via the company’s intranet, enabling a high level of communication and collaboration throughout the company’s offices.
Mr. Fadi Nasser, General Manager of GAC Jordan, stated “The implementation of the eQMS will enhance the company’s productivity and efficiency by simplifying and improving communication between departments and staff. At the same time, we will have improved document control in addition to moving us closer to becoming a paperless office and a more environmentally responsible company by reducing our need for sharing hardcopy documents.”
“As GAC Jordan boasts an already established and well organized quality management system, ProServ’s team was able to execute the project including installation, setup, and end-user training in less than five working days” said Emad Ghattas, ProServ Regional Director.